Privacy policy

Last updated: October 2026

Who controls your data

Synapse Labs, an online-only UK business, is the data controller. Contact us about privacy at synapselabsjay@gmail.com.

What we collect

Name, email, delivery address and order details when you buy.
Your date of birth and confirmations given at checkout, to verify you are 18 or over.
Account details (email and password) if you create an account.
Payment details, processed by Stripe. We never see or store your full card number.
Basic technical data needed to run the site securely.

Why we use it (lawful basis)

To take, deliver and support your orders and subscriptions (contract).
To check buyers are adults and prevent misuse and fraud (legal obligation and legitimate interests).
To send order confirmations and service emails (contract).
To keep sales and tax records (legal obligation).

We do not sell your data. We do not send marketing emails.

Who we share it with

Stripe (payments), our hosting and email providers, and delivery carriers, only as needed to fulfil your order. Some providers may process data outside the UK under appropriate safeguards.

Cookies

We use essential browser storage to keep your basket, sign-in and age confirmation working. We do not use advertising or analytics cookies without your consent.

How long we keep it

Order and tax records are kept for 6 years. Account data is kept until you ask us to delete it.

Your rights

You can ask to access, correct, delete or restrict use of your data, or object to its use, by emailing us. You can also complain to the Information Commissioner's Office (ico.org.uk).