Contact Synapse Labs
Email is the fastest way to reach us. We answer order queries, certificate of analysis requests, bulk quotations and questions about compounds that are not currently listed in the catalogue.
Include your order number where relevant, or the lot number printed on the vial if you are requesting a certificate of analysis.
What to include in your message
- Order enquiries — your order number and the email address used at checkout.
- Certificate of analysis requests — the compound name and the lot number on the vial.
- Bulk quotations — compound, nominal vial content, quantity and required timescale.
- Custom blend sets — the compounds and vial counts you need, so we can quote against current stock.
- Subscription changes — you can also pause or cancel yourself from your account.
Before you write
Shipping timescales, packaging and returns are covered on our shipping and returns page, and testing questions are answered under certificates of analysis. We cannot advise on dosing, administration or any use outside in-vitro laboratory research, as our products are not medicines and are not licensed for human or veterinary use.